Proactive Monitoring

MASS Communications Proactive Monitoring tracks all of the mission critical components of your network.

MASS Communications offers an Enhanced Proactive Monitoring Service that continuously checks the status of your circuits and connections 24/7. You will be proactively notified when any sign of trouble is detected and an Engineer determines what immediate corrective action needs to be taken. This leaves you to concentrate on your business, not on your network.

You are a MASS Communications Customer…
At any time, for any reason, your primary data circuit losses connectivity causing your critical processes to fail. Through constant monitoring, MASS Communications is immediately aware of this costly and potentially devastating event. The MASS team has alerted you that your critical service is not responding and they begin troubleshooting immediately. To your relief, the MASS team handles everything for you, and very quickly. Your service is restored with less hassle and aggravation to you and your colleagues.

You chose one of the ‘other’ carriers…
Monday morning upon arriving at the office, you find that there is no connection to the Internet, to your off-site servers or to your other office. You fumble through papers and contacts to find that all too critical trouble reporting number. You frantically call your carrier to report the trouble, dial through a maze of options that sound like they describe your issue. You then continue to hold for what seems like hours before you speak with anyone to find our you dialed the wrong department. The rest is in your hands…

Why be the last to know? Proactive Monitoring puts you in first.

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