Non-Profit Human Services Organization

MASS was introduced to a multi-site, non-profit organization in December of 2013.  During the initial meeting with the client, MASS’ Design Engineering team identified the complications connecting multiple locations to a main data center for use of interoffice voice and data infrastructure.

The existing network services included:

  • 1200+ POTS and Centrex lines
  • Low-grade data services provided via minimal ADSL bandwidth connections
  • Independent phone system at each location
  • No interoffice connectivity


The Challenge

  • Consolidate independent voice services at all locations
  • Improve bandwidth
  • Provide the ability to scale systems with no additional cost


The Criteria

Design a 44-location MPLS+Internet network leveraging the following criteria:

  • Incorporate diverse access providers to ensure end-to-end redundancy throughout the network
  • Engineer fiber access as a delivery medium where possible to accommodate for scale
  • Fully manage and support demarcation equipment and all access handoffs
  • Leverage low-latency routes to support SIP voice traffic
  • Deliver maximum bandwidth available within a given budget
  • Provide a diverse backup broadband solution at all locations
  • Provide no less than 2-POTS lines per location
  • Work hand-in-hand with IT team and vendors to implement new MPLS network
  • Deliver the completed installation within 120 days



The client’s organization was in the process of purchasing web-based software for client management, as well as other networking tools that were going to demand additional bandwidth.

The client required “future-proofing” their potential MPLS network, so that it could be implemented today, but upgraded tomorrow if needed, without incurring additional cost.

A new voice platform implementation and a new data equipment infrastructure overhaul was occurring

The customer had existing voice services that would be converted to SIP trunking, with the plan being to leverage the MPLS network to transport dial tone to the remote sites.

The Solution

MASS’ Design Engineering team worked closely with the client to design a solution that incorporated all requirements, while staying within the constraints of the voice platform design and planned deployment.

The final design included:

  • A managed MPLS network connecting all 44 locations lines for local survivability
  • Ethernet circuits that can scale with ease as future bandwidth needs demand
  • POTS and cable modem services for back-up and failover purposes at each remote site
  • MASS Engineering and Project management teams coordinated with the internal IT staff and vendors to ensure the 120-day timeline was met.



Initially, the decision-maker had previously worked with another MASS non-profit client and was very satisfied.  The desire for MASS was apparent within the requirements of a single point of contact to manage the solution, leveraging multiple carrier network resources, all deployed and supported by one organization.

The Result

The sales cycle for this opportunity was relatively short, considering the magnitude of the design. MASS was awarded the contract in January 2014, and an implementation plan was immediately developed with the client.

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Telecommunications | Voice | Data | Networking | Support