|Download SUPPORT Data Sheet|
Need help? You’ll find it here.
At MASS Communications, we’re here to help you with all of your telecommunications needs. The information below is provided to help you reach out in the way that’s most convenient for you.
We’re dedicated to providing you with around the clock support!
40 Wall Street, 36th Floor
New York City, NY 10005
Toll free 866.791.MASS 
Customer service is available
M-F 8:00 AM-5:00 PM EST
ORDERS Need a project engineer? Here they are.
In the event of a concern or question on order installations, please
contact your assigned Project Engineer for immediate attention.
Level 1 Project Engineers
RICH RUOCCO - Associate Director, Project Engineeringrich.email@example.com
KATHLEEN NITTI - Vice President, Operationskathleen.firstname.lastname@example.org
DAVID SCHWED - Chief Information Officerdavid.email@example.com
NOC Have an issue? Let’s get it solved.
In the event of a trouble issue, concern or question, please contact the following MASS support number(s) for immediate attention:
If a problem raised is to be escalated, it is important that a ticket be opened and all information requested by your NOC Engineer be provided for their examination, and that all (reasonable) actions they have requested be undertaken.
MASS Communications requests 4 hours between escalation levels unless we miss our commitment on a return call or actions promised.
When contacting the Network Operations Center (NOC) using our contact number (212.201.8000), please provide the NOC Engineer with:
- Name of the account
- The address
- The service type
- Urgency level of the escalation
Please allow the representative a reasonable amount of time to resolve the issue. Whether or not the problem to be raised is to be escalated, it is important that a trouble ticket be opened and all information requested by your NOC Engineer be provided for their examination and that all reasonable actions they have requested be undertaken.
Level 1 NOC Engineers
Toll free: 866.791.MASS 
EVAN MILLMAN - NOC Managerevan.firstname.lastname@example.org
ALBIE STERNBERG - NOC Senior Manageralbie.email@example.com
DAVID SCHWED - Chief Information Officer/Legal Counseldavid.firstname.lastname@example.org