Taxes, Fees & Surcharges

Taxes, fees and surcharges on your invoice

Listed under each service on your bill, you will see that we collect a variety of taxes, fees and surcharges. Some of these charges appear under the heading "Federal, State, Local Taxes & Surcharges" on your invoice, while others may appear under the headings "Service Charges", "Other Fees" or "Misc Charges."

Taxes are imposed by federal, state, local, and municipal governments and vary based on where your business resides, the services you receive, and the amount you pay for those services. Certain surcharges, such as mandated 911 surcharges, also fall under this category. We are required to invoice you directly for those charges on behalf of the relevant authority.

Similarly, assessments are invoiced on behalf of the government and collected through customer fees. The Federal Universal Service Fund surcharge is an example of one of those fees, where the amount is a percentage of the invoice.

There are a number of taxes, fees and surcharges, each of which serves a specific purpose.  Click the link below for specific details on many of the charges.

Fees and surcharges, charged and collected by MASS, are spent on a number of critical needs, such as building and maintaining voice and data networks as well as the costs of expanding network capacity. Fees such as the Access Recovery Charge are authorized by the Federal Communications Commission (FCC), while other fees may be used by network providers to defray the cost of providing a particular service.


They're listed on your invoice

Taxes, fees, and surcharges are specifically listed under each of your MASS invoices under their respective headings. If you have multiple products or services, you will see all of the distinct charges for taxes, fees and surcharges under their specific location sections. Federal, state and local laws dictate which products and services are assessed some of these charges, so you may see a charge with the same name appear on your bill more than one time, because it's being assessed against different services and/or services.


A note about tax, fee, and surcharge amounts

Many taxes, fees, and surcharges come in the form of a predictable, flat monthly rate. You may notice, however, that the amount applied for others can vary month-to-month. There are a few reasons that this happens:

  • Rates can increase or decrease based on federal, state and local government assessments.
  • If the pre-tax amount of a service varies monthly because of usage (for example, long distance charges), then the taxes, fees, and surcharges will vary as well, as they're based on a percentage of the amount.
  • If you've recently moved to a different taxing jurisdiction then your taxes will be based on the rates for your new address.



Click here for more details on specific Taxes, Fees & Surcharges

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